Many problems that occur during the operation of the laser systems are simple to rectify. We have compiled frequently asked questions that may help you fix your problem quickly.
Should your query not be listed here, please contact one of our technical advisors from our service team at +49 0761 296 44 44 or contact your distributor. We are happy to advise you!
| Your query: | | Laser line is becoming increasingly weaker or blurred |  |
| | | | Possible cause: | Dirty/soiled optical window | | | | Course of action: | The optical windows have a special anti-reflection coating which should be cleansed carefully with a cotton bud and cleaning spirits. Please do not using aggressive cleaning products. |
| Your query: | | Noises occur during operation/ flickering of the laser light |  |
| | | | Possible cause: | Instable power supply or power supply unit | | | | Course of action: | Test the battery/power supply. If there is no improvement, please send us your equipment. | | | | Our recommendation: | We recommend you use a magnetic stabiliser. |
| Your query: | | Curved projection line |  |
| | | | Possible cause: | - Optik on the HeNe-laser is out of calibration
- Diode on the diode laser is defective
| | | | Course of action: | Please contact our service team. |
| Your query: | | ZPT family: split laser line |  |
| | | | Possible cause: | Defect diode due to instable power supply | | | | Course of action: | Test the battery/power supply. If there is no improvement, please send us your equipment. | | | | Our recommendation: | We recommend you use a magnetic stabiliser. |
| Your query: | | ZPT family: laser switches itself off and then back on after a short while. |  |
| | | | Possible cause: | The laser's ambient temperature is too high. The integrated cooling system will switch off automatically at 40°. | | | | Course of action: | Shield the laser from possible heat sources. Do not expose to direct sunlight. |
| Your query: | | Problems with the laser projectors |  |
| | | | Possible cause: | Due to its complex technology and multi-faceted areas of application, general error analysis can take place with our laser projectors. | | | | Course of action: | Should you experience problems with our laser projectors please send an email to our service team. We will get back to you as soon as possible. | | | | Our recommendation: | We recommend you use a magnetic stabiliser. |
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family 20mW 
500mAT;
family 20mW 
1AT
